Service Plans

Let us take care of you while you take care of your guests.

Kaba Service Plans options are specifically designed to help you run your business and extend the life of your Ilco and Saflok Products.

ILCO Service Plans

Save and Protect your Investment!

Avoid surprises! ILCO’s Silver, Gold and Platinum scalable Service Plans are part of our World-Class Customer Support Program. They have been designed to help you maintain your electronic locking system on a fixed yearly budget.

Support and Service plans

Whether you want unlimited access to our Support line or full coverage of all your Kaba system, you can select the plan that best suits your needs :





24 / 7 access to ILCO support hotline



Privileged access to Kaba Lodging Support web site :



FDU / ATLAS advance replacement service




FDU / ATLAS software upgrade and reconfiguration




Priority queue for lock repairs




One-way ground freight prepaid on repairs




Advance replacement service on remote access controllers




10% discount on web store purchases:




10% discount on field service visits




* Eligibility based on installation date.

To request more information and find out which program is best for your hotel, please call us at :1-877-468-3555

ILCO Service Plan Quotation

Click here to submit an online ILCO Quotation Request Form


In our commitment to providing quality customer service and aftermarket support, Saflok offers three types of coverage to safeguard your investments once your manufacturer's warranty on your locks and systems has expired.The table below is a snapshot of the features and benefits available via the SAFGARD Silver, SAFGARD Gold and SAFGARD Platinum service plans.





Unlimited Priority access to Technical Support Hotline



Priority phone access to Order Desk (business hours)



Unlimited repairs on Encoders, Handheld unit (HH), including power supply and Probe (programming devices)




Emergency replacement service on encoders, probe and HH




Software online remote support and system set-up




One-way ground freight prepaid on repaired goods




Unlimited repairs on lock, panics, RCUs and ECUs




Repairs priority queue




Advanced replacement service on RCUs and ECUs parts




10% discount on Webstore purchases:


* Eligibiliy of service level is based on installation date and lock model.

Saflok Service Plan Quotation

Click here to submit an online Saflok Quotation Request Form