Service Plans

Let us take care of you while you take care of your guests.

Kaba Service Plans options are specifically designed to help you run your business and extend the life of your Ilco and Saflok Products.

ILCO Service Plans

Save and Protect your Investment!

Avoid surprises! ILCO’s Silver, Gold and Platinum scalable Service Plans are part of our World-Class Customer Support Program. They have been designed to help you maintain your electronic locking system on a fixed yearly budget.

Support and Service plans

Whether you want unlimited access to our Support line or full coverage of all your Kaba system, you can select the plan that best suits your needs :

 

Platinum

Gold

Silver

24 / 7 access to ILCO support hotline

 

 

 
Privileged access to Kaba Lodging Support web site : www.kabalodgingsupport.com

 

 

 
FDU / ATLAS advance replacement service

 

 

 

FDU / ATLAS software upgrade and reconfiguration

 

 

 

Priority queue for lock repairs

 

 

 

One-way ground freight prepaid on repairs

 

 

 

Advance replacement service on remote access controllers

 

 

 

10% discount on web store purchases: www.ilcostore.com

 

 

 

10% discount on field service visits

 

 

 

* Eligibility based on installation date.

To request more information and find out which program is best for your hotel, please call us at :1-877-468-3555


ILCO Service Plan Quotation

Click here to submit an online ILCO Quotation Request Form



Saflok SAFGARD

In our commitment to providing quality customer service and aftermarket support, Saflok offers three types of coverage to safeguard your investments once your manufacturer's warranty on your locks and systems has expired.The table below is a snapshot of the features and benefits available via the SAFGARD Silver, SAFGARD Gold and SAFGARD Platinum service plans.

 SAFGARD

Platinum

Gold

Silver

Unlimited Priority access to Technical Support Hotline

 

 

 
Priority phone access to Order Desk (business hours)

 

 

 
Unlimited repairs on Encoders, Handheld unit (HH), including power supply and Probe (programming devices)

 

 

 

Emergency replacement service on encoders, probe and HH

 

 

 

Software online remote support and system set-up

 

 

 

One-way ground freight prepaid on repaired goods

 

 

 

Unlimited repairs on lock, panics, RCUs and ECUs

 

 

 

Repairs priority queue

 

 

 

Advanced replacement service on RCUs and ECUs parts

 

 

 

10% discount on Webstore purchases: www.saflokstore.com

 
  

* Eligibiliy of service level is based on installation date and lock model.


Saflok Service Plan Quotation

Click here to submit an online Saflok Quotation Request Form