Technical Support Contacts (Lodging)

  
ILCO Lodging1-877-468-3555 / +1-514-735-5410
lodgingtech@kaba.com
Saflok Lodging1-800-999-6213 / +1-248-837-3700
safloksupport@kaba.com
Oracode1-888-217-5654 / +1-514-735-5410, ext.338
eactech.kim@kaba.com
 

ILCO Technical Support Service Fees (Lodging)

 Support related inquiriesRecreating Authorization Cards [GMA, GM, FDA, Bellman]Support For Discontinued Products [FDC and 700 Lock]
During Business Hours   
Under Standard Product Warranty [2 years]No charge if purchased within 90 days50$ / 15 min
No charge if purchased within 90 days
50$ / 15 min
No charge if purchased within 90 days
Off-Warranty30$ / 15 min50$ / 15 min50$ / 15 min
During Emergency Off-Hour Support *   
Under Standard Product Warranty [2 years]No charge if purchased within 90 days75$ / 15 min
No charge if purchased within 90 days
75$ / 15 min
No charge if purchased within 90 days
Off-Warranty$75 / 15 min75$ / 15 min75$ / 15 min

* Business hours are Monday to Friday from 8:30 AM to 7:00 PM Eastern time. Technicians are also on duty during off hours to provide emergency support 24 / 7 / 365.


Saflok Technical Support Service Fees (Lodging)

 Technical phone support & front office remote dial-in diagnostic support
Off Warranty

All calls between 8:30 am-5:00 pm Mon.-Fri. are billed at $30 per 15 min.

If after 5:00 pm weekdays or anytime on weekends, or holidays, emergency calls are billed at $75 per 15 min.,

non- emergency calls are billed at $150 per 15 min.

SAFGARD Silver

No charge between 8:30 am-5:00 pm Mon. - Fri.

If after 5:00 pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls,

and non- emergency calls are billed at $150 per 15 min.

SAFGARD Gold

No charge between 8:30 am-5:00 pm Mon. - Fri.

If after 5:00 pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls,

and non- emergency calls are billed at $150 per 15 min.

SAFGARD Platinum

No charge between 8:30 am-5:00 pm Mon. - Fri.

If after 5:00 pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls,

and non- emergency calls are billed at $150 per 15 min.