How RFID Door Locks Deliver Guest Satisfaction and Efficiency to Hotel Operators

Executive Summary
RFID (radio frequency identification) door lock systems are a relatively new technology, but early hospitality industry use cases present solid evidence of their success. Although RFID keys cost more than magnetic stripe keys, hotel executives across the board—major brands, conference centers, independent hotels, and midscale properties—report the added key cost is offset by benefits such as:

  • Increased guest satisfaction scores and fewer guest complaint penalties from franchisors
  • Significantly higher RFID key return rates, as high as 85% through employee incentive programs
  • Elimination of time-consuming magstripe lock cleaning
  • Strengthened security that reduces property liability

This paper provides a summary of the hoteliers’ experience and improved performance with RFID door lock systems.

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